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Privacy Policy


iWise2ebusness Ltd (iWise2) is committed to data security, protecting your privacy and the fair and transparent processing of personal data.

This Privacy Policy (Policy) sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR) and the United Kingdom GDPR (UKGDPR).

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal data, your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.

Who are we?

iWise2eBusiness Limited (iWise2), trading as iWise2ebusiness Ltd or 'kokm' is a company registered in Scotland (Reg. No. SC 380328). Our registered office is located at 61 Dublin Street, Edinburgh, Scotland EH3 6NL.

For the purposes of the GDPR, iWise2eBusiness Limited, or trading as kokm is the 'controller' and 'processor' of the personal data you provide to us via this website but may be either processor or controller or both for other iWise2eBusiness Limited or 'kokm' (kokm Digital Experience Platform – kokm DXP) products and services offered to our clients. For ease of use in this Policy the term iWise2 means iWise2eBuinsess and/or kokm websites.

If you have any queries about this Policy, the way in which iWise2eBusiness Limited processes personal data, or about exercising any of your rights, please send an email to   or write to Data Protection, iWise2eBusiness Limited, 61 Dublin Street, Edinburgh, Scotland EH3 6NL.

iWise2eBusiness Limited owns and operates various websites. This Policy, together with our website's terms of use and any other documents referred to in them, sets out the basis on which iWise2 processes personal data via our websites.

Scope of the On-Line Privacy Statement

This iWise2 Online Privacy Statement applies to all data collected by iWise2 through its own websites and services. It applies to all iWise2-kokm websites that display links to this statement or display this statement. Any iWise2 website that does not display a link to this statement or displays this statement will have its own online Privacy Statement and is not covered by this Policy statement.

Where iWise2 provides websites and platforms to its clients the client will be the Data Controller and responsible for the Privacy Policy of that website or platform and iWise2 will discharge its obligations as a Data Processor for that provisioned service unless otherwise contractually agreed.

What personal data do we collect?

iWise2 may through its websites collect and process personal data and can ask you to provide personal information to us.

This information is usually collected when you provide information to us, if you:

  • complete a webform on our website.
  • complete a survey.
  • correspond with us by phone, chat, e-mail, or in writing or via another electronic medium.
  • report a problem and/or use reporting software/services supplied by iWise2 to its clients.
  • sign up to receive our communications.
  • create an account with us.
  • enter into a contract with us to receive products and/or services.

We may collect the following types of information:

  • Title, Name and initials, Address, Postcode.
  • Contact details such as email addresses and telephone numbers.
  • Additional fields of information requested in the above may ask for preferences or demographic or geographical information such as interests, business sector, company worked for, business role so that we can better understand how to cater to our customers.

If you are using one of our websites that includes an online eCommerce cart then in the purchasing and checkout process, we may also request your billing address and/or invoice address, along with any other pertinent personal information enabling you to complete the purchase. We do not store sensitive financial information such as your credit card number. When you complete an order on one of our eCommerce websites your full payment details including credit card number are only sent through a secure 256-bit SSL encrypted connection to our payment provider. We do not send this information anywhere else, nor do we collect or store it.

To access an iWise2 subscription service, or to purchase products such as eBooks, courses, videos, etc you will be asked to register with an email address, username and password and/or other related typical personal information e.g. name. This collection of information forms an iWise2 Account Identity to assist us with the commercial processing of your order and the delivery of the product.

iWise2 also uses the iWise2 Account Identity to allocate a uniquely identify your actions and purchases and associate them with your credentials and associated information.

Information we collect about you

If you visit our website, we may automatically collect via our various website technologies and supporting website analytical software such as Google Analytics the following information:

  • Information about how you found our website, the use of keywords in searching and navigation around the site and pages viewed. We may use technologies such as cookies or web beacons to collect information on pages viewed and links clicked on. This information is anonymous and is not tied to any personal information you may provide us with. We collect this information to improve the customer experience of our websites.
  • Additionally, iWise2 may collect standard technical information that your browser sends to all websites you visit like your Internet Protocol (IP) address, login information, browser type and version, access time and time zones settings, browser plug-in-types and versions, operating systems and platform information and referring websites information.
  • Information about your visit to our websites such as the products and/or services you searched for and viewed, keywords used, interests you may have expressed or entered during webform completion, subscription information or requests, responses to promotional questions or materials, page response times, download success indicators, length of visits to certain pages, page interaction information (such as scrolling, clicks, navigation movements and selections and mouse-overs), and methods used to browse away from the page may be collected to help us understand use of our websites and improve customer service.
  • iWise2 may also deliver advertisements and iWise2 may collect via website analytics information about the clicks on these advertisements and websites visited whether inside the iWise2 website or on third party websites.
  • iWise2 may collect information to send you emails for administration or promotional reasons along with communications such as newsletters providing that you have opted in for such communications. Newsletters and other such communications and promotions can be unsubscribed from by you opting out of their delivery.

Use of Cookies and Web Beacons etc

To understand more about how iWise2 may use Cookies, Web Beacons, and the like please see the information on Cookies etc at:  Cookies.

Collection and use of children's personal information

iWise2 may have websites, products, and services intended for general audiences and as such are generally available to the World-Wide-Web (WWW) – The Internet, and we do not knowingly collect any personal information from children for iWise2's own websites. Websites provided to our clients will see our clients defining the Privacy Policy for those sites as the Data Controllers and thereby cater appropriately for the needs of providing services to Children. Please note that if you grant consent for your child to use iWise2 products and services, this will include such general audience communication services as e-mail, instant messaging, and online groups, and your child will be able to communicate with, and disclose personal information to, other users of all ages. Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal information.

We encourage you to talk with your children about communicating with strangers and disclosing personal information online. There are various internet sites that can assist you regarding using the Internet safely.

Information we receive from other sources

We may also receive information about you if you use other websites we operate or the other products or services we provide.

If you are connected to iWise2 - 'kokm' products or services via a Single Sign On or other integration method (usually by being part of our clients' use of a website provided by iWise2 via a contracted arrangement) we may also receive information about you or pass information about you and your interaction on iWise2-kokm from or to the source of the contractual arrangement e.g. an integration for example with your employer's other IT (Information Technology) systems. Such information will be passed in accordance with the agreement of the organization purchasing the iWise2 products and services which you have used and in accordance with Privacy Policies and Terms and Conditions that meet the needs of GDPR and/or governing laws and will be provided by iWise2's clients in their Privacy Policy.

Information about other people

If you provide information to us about any person other than yourself, such as your relatives, friends, contacts, next of kin, business colleagues or partners, your advisers or your suppliers, related companies, etc you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.

Sensitive personal data

We do not intend to collect sensitive personal data from you (that is, information about your racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences, or genetic or biometric data). We will only do so based on your explicit consent.

How do we use your personal data

When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional.

We only collect and use personal information to operate our business and improve its products, services and websites and communicate to you as agreed.

We only use your personal data to market to you by email or other electronic means, provide information requested by you or for case studies if you have given us your consent and where we need your personal information to identify you, provide you with our products and services or information where it is necessary for the performance of our services contract with you or in accordance with your consent.

iWise2 uses personal consented information to communicate to you via various forms of communication such as email and mailings.

Contract performance:

iWise2 may use your personal data to fulfil a contract, or take steps linked to a contract with an organisation to which you are a member, member, or student etc:

  • to provide the products and/or services to you.
  • to communicate with you in relation to the provision of the contracted products and services.
  • to provide you with administrative support such as account creation, security, and responding to issues; and
  • provide you with industry information, surveys, information about our awards and events, offers and promotions, related to the products and/or services.

Legitimate interests:

iWise2 will provide information to meet legitimate interests.

Where this is necessary for purposes which are in our, or third parties, legitimate interests.

These interests are:

  • providing you with newsletters, surveys, information about our awards and events, offers, and promotions, related to products and services offered by kokm which may be of interest to you.
  • communicating with you in relation to any issues, complaints, or disputes.
  • improving the quality of experience when you interact with our products and/or services, including testing the performance and customer experience of our website.
  • performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns.
  • send you newsletters, surveys, information about our awards and events, offers, and promotions, related to products and services offered by kokm, which may be of interest to you.
  • developing, improving, and delivering marketing and advertising for products and services offered by iWise2.

NOTE: you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading 'Your rights'.

Where required by law:

We may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.

Who do we share your personal data with?

We may share your personal data outside iWise2eBusiness Limited, trading as kokm in accordance with the paragraph below:

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.

We may share your personal data with trusted third parties including:

  • legal and other professional advisers, consultants, and professional experts.
  • service providers contracted to us in connection with provision of the products and services such as providers of IT services and customer relationship management services; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our websites.

We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.

Where a third-party recipient is located outside the European Economic Area, we will ensure that the transfer of personal data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission where the data protection authority does not believe that the third country has adequate data protection laws.

We will share personal data with law enforcement or other authorities if required by applicable law including the content of your communications in order to:

  1. comply with the law or respond to lawful requests or legal process.
  2. protect the rights or property of iWise2 or our customers, including the enforcement of our agreements or policies governing your use of the services or
  3. act on a good faith belief that such access or disclosure is necessary to protect the personal safety of iWise2 employees, customers or the public.

How long will we keep your personal data?

Where there is a contract between us, we will retain your personal data for the duration of the contract for the purposes for which we obtained it in accordance with this Privacy Policy and to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent applicable laws, courts or authorities after which we will securely delete it.

Where you receive marketing communications from us, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe links where they are available or contacting us via Webforms or other direct email contact methods.

Where do we store your personal data and how is it protected?

We store your personal data in secure data centres in the UK or European Union for this website and by default for all iWise2's-kokm's products and services. We may store information in other geographical locations where expressly requested, consented to and agreed through contractual arrangements with purchasers of iWise2's products and services. We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Where you have a username or password (or other identification information) which enables you to access certain services or parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and regularly update and change the password.

Unfortunately, the transmission of information via the internet is not completely without risk. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our websites; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

How secure is my Personal Information?

iWise2 is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities meeting the highest international standards. When we transmit highly confidential information (such as a credit card number if the iWise2eBusiness Limited kokm product or service offers that capability) over the Internet to our payment processor, we protect it through the use of the Secure Socket Layer (SSL) protocols protecting data in transit across the internet.

Only your username may be displayed publicly via the forums. Account passwords are encrypted. Other account details are only accessible to iWise2eBusiness limited administration and approved personnel for troubleshooting and account management and assistance purposes.

To minimize the loss, corruption, or misuse of personal information we conduct automated password protected backups of our databases. We also conduct regular tests, industry-standard vulnerability scans and virus scans to increase security. We strive to continually update and manage our source code, operating system, and server software. In addition, we enlist the services of a secure datacentre with physical data protection policies and firewalls.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Accessing your personal information

If you are using an iWise2-kokm product that allows you to log in to the product or service, you may have the ability to view and or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password as a minimum) or via another contracted method e.g., a client's system integration and Single-Sign-On (SSO) arrangements. The appropriate method(s) for accessing your personal information will depend on which sites, products or services you are using.

Some iWise2-kokm sites or services may collect personal information as described above that is not accessible via the clickable links on the website or platform. However, in such cases, you may be able to access that information through alternative means of access described by the product or service e.g. from our client to whom we provide the iWise2-kokm website and services i.e. the Data Controller or equivalent. An example of this would be your employer if you are accessing an iWise2-kokm product or service provided to your employer. Alternatively, you can email or write to us, and we will contact you within 30 days regarding your request. Each individual can have one copy of their personal records for free where we act as the Data Controller; however, if you request multiple copies, we may need to charge you a fee of £70. Where an organization is requesting data, dependent on the data required, we may need to charge a fee.

Requesting information on the personal information that iWise2ebusiness Ltd holds on you when the iWise2-kokm product is directly provided to you as an individual, please complete the Data Request Form otherwise please contact the direct provider of the iWise2-kokm product which you are using e.g., your school, the provider of the service or your employer.

Promotional Material and Communications

iWise2 offers the ability to stop the delivery of promotional email, and you will be able to choose and modify the methods of communication that you would prefer iWise2 uses for promotional communication.

These choices will not apply to the use of online advertising display within the iWise2eBusiness Limited kokm websites, products, and services. They also do not apply to the receipt of mandatory service communications from iWise2eBusiness Limited-kokm products and services that iWise2 consider mandatory to its service offering or maintenance. You will receive these communications periodically unless you have canceled the service.

Customers may, of course, contact us using the details provided on the contact us page.

Advertising display

iWise2 websites may display advertising from iWise2 or one of our affiliates or partners.

When we display online advertisements to you, we will place a persistent cookie on your computer to recognize your computer each time we display an advertisement to you. Because we may serve advertisements on many different Web sites, we are able to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements we display. We use this information to make predictions about your characteristics, interests or preferences and to display targeted advertisements that we believe may be of interest to you. We may also associate this information with your subsequent visit, purchase or other activity on participating advertiser's Web sites to determine the effectiveness of the advertisements.

While we may use some of the information we collect to personalize the advertisements we show you, we designed our systems to select advertisements based only on data that does not personally and directly identify you.

For example, we may select the advertisements we display according to certain general interest categories or segments that we have inferred based on (a) demographic or interest data, including any you may have provided when creating an account (e.g. age, postcode, gender), demographic or interest data acquired from other companies and a general geographic location derived from your IP address, (b) the pages you view and links you click when using iWise2 and its advertising partner's Web sites and services and (c) the search terms you enter when using iWise2 search services or those included in iWise2 Web sites from third parties such as Google Search.

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond within 30 days of the request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information, or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary for the purposes for which it was collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided on this site.

Right to object

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details on this site.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful, and you elect that processing is restricted rather than deleted. Please contact us using the contact details on this site.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response.

Contacting Us

iWise2eBusiness Limited welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us: or use the webforms on this site.


If you have any queries about this Policy, the way in which iWise2eBusiness Limited, trading as kokm processes personal data, or about exercising any of your rights, please send an email to or write to Data Protection, iWise2eBusiness Limited, 61 Dublin Street, Edinburgh, Scotland EH3 6NL.


If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts. Please visit for more information on how to report a concern to the UK Information Commissioner's Office.

Changes to our Policy

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how iWise2 will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how iWise2 is protecting your information.

Latest Privacy Policy Review/Revision

Version 2 13th February 2024

The use of Cookies

iWise2 Web sites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

One of the primary purposes of cookies is to store your preferences and other information on your computer to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites. iWise2 Web sites also use cookies as described above with regard to collecting your information and the display of advertising.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of iWise2 Web sites and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.

If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted through your browser.

Use of Web Beacons

iWise2 Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters to determine whether messages have been opened and acted upon.

iWise2 may also employ Web beacons from third parties to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.

Finally, we may work with other companies that advertise on iWise2 web sites to place Web beacons on their sites to allow us to develop statistics on how often clicking on an advertisement on a iWise2 site results in a purchase or other action on the advertiser's site.

Cookie Policy

Version 2, 13th February 2024